ORDER & PAYMENT
BREAD & BOXERS PAYMENT OPTIONS
There are several payment options available on our site. The total amount (price of order + shipping) will be withdrawn from your account when the order is completed and approved.
Your credit card number is sent by an encrypted connection to your bank.
Your order will be processed within one working day after it has been placed. After your order has been placed, you will receive a confirmation email including pricing and purchase details.
PRICE, CUSTOMS AND CURRENCIES
The prices you see specified next to are stated in the available currency of your market. They exclude eventual shipping charges, which are calculated and added at checkout. Our products are distributed from our warehouse outside Stockholm. We do not take responsibility for custom charges outside EU. Bread & Boxers is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.
BREAD & BOXERS DELIVERY TIME
We do our very best to ensure that you receive your products as fast as possible; usually within 2-5 business days. In the e-mail with your order confirmation you will also find your order number, save this for quick customer service if you should have any problems with your order.
Free shipping for orders within Europe.
FURTHER QUESTIONS REGARDING SHIPPING
If you have a question concerning your delivery, please contact us at firstname.lastname@example.org.
ABOUT THE SITE
SUPPORTED WEB BROWSERS
Our site works with most web browsers. Should you encounter any problems, we recommend that you try Mozilla Firefox, Explorer or Chrome.
When placing your order, you will be asked to submit some personal data. This information will not be sent to a third party – we do, however, need to provide our distributor with your address so they can deliver your items to you.
RETURNS AND EXCHANGES
RETURN AND EXCHANGE POLICY
You have the right to return or exchange any items from your order within 30 days of receiving them. All items must be returned in new/unused condition and with all tags/labels stil attached. PLEASE NOTE: Underwear is exempted from our regular returns policy, due to the nature of these products. Returns/Exchanges involving underwear will not be accepted if the packaging seal has been broken/opened - irregardless of whether the products have been tried on or not. This is due to hygiene reasons. You will have to cover any shipping charges associated with your return/exchange by yourself. You will not be able to seek compensation for any shipping charges associated with your order (including original shipping costs and return shipping costs).
HOW DO I RETURN OR EXCHANGE A PRODUCT?
To initiate a return or exchange, please contact email@example.com. Please state your order number, the item(s) you wish to return and the reason for your return. If you wish to exchange any items from your order, please also state which color + size you’d like instead. Once we have registered your request, we will contact you with further instructions on how to proceed with your return/exchange. Customer support is available Monday-Friday and usually responds within 48 hours. We highly recommend that you use a trackable shipping service when shipping any items back to us. We do not take any responsibility for packages that are lost or damaged during the return shipment. PLEASE NOTE: We do not offer any free returns.
FAULTY, DAMAGED OR INCORRECT ITEMS
If you have received a delivery containing faulty, damaged or incorrect items, please contact firstname.lastname@example.org. Please provide us with your order number and photos of the damaged, faulty or incorrect product(s) that you have received. We will do our very best to quickly find a solution for you and also cover any shipping charges associated with returning or replacing a faulty, damaged or incorrect product.
ABOUT PERSONAL DATA
We at Bread & Boxers have always considered the safe and secure processing of your personal data a top priority. Our goal is to diligently follow all the rules and regulations regarding the protection of your personal data. This policy outline is designed to help you in a variety of ways; such as clarifying which information we gather and how that information is used. You’re welcome to contact us with any questions regarding the processing of your information. Bread & Boxers AB, (”Bread & Boxers”/”we”), 556771-2277, Stora Gråmunkegränd 3, SE-11127 Stockholm, Sweden are personally responsible for processing your personal data.
WHICH PERSONAL DATA DO WE USE?
To handle your orders and purchases, we require the following information about you; Name, Address, phone number and e-mail, Date of birth (for some payment methods), Payment information and payment history, Information about your order (for ex: order number, product(s), delivery address, and invoice), Information you personally provide during your communication with us. We do in order to complete our transaction with you. The information is saved for 36 months, from the time both delivery and payment have been processed, for the purpose of helping you with potential complaints and returns. In order to customize our marketing for you, showing our products and deals on both our site and those of our partners, we require the following information about you: IP, Data gathered by cookies and the like (For example, on which products you clicked and your shopping history), Order number. We do this with the legal obligation of processing in a way that is necessary to cater to both our and your legitimate interests by marketing our products to you for up to one year after your latest activity on our site. To do this, we use various external advertising services and collaborative partners. You can read more about this gathering, sharing and use of data, as well as remove the information used in these channels by following the instructions provided in the links below:
If you wish to receive our newsletter, access to a variety of deal or participate in customer surveys, we require the following information about you; Name, Address, phone number and e-mail, Information you personally provide (for ex: your views, feedback and the like) We do this only upon receiving your consent during the providing of said information. We also store this information that you have provided to us in connection with any purchase on the site. We do this to meet our legitimate interest in marketing to you via e-mail, for example. You can also easily unsubscribe yourself from eg. our newsletter by clicking on the "unregister" link found in each mailing. If you do not want to receive more marketing from us, just let us know and e.g. you can easily unsubscribe from our newsletter by clicking “unsubscribe” at any time.
WHO CAN WE SHARE YOUR DATA WITH?
We sometimes share data, such as personal info, with various recipients in order to provide the services mentioned above. We never sell your information to anyone else without your approval. Potential recipients of your information are:
Delivery Service Providers - In order to fulfill the purposes of our processing of your personal information, we share your personal data with companies providing services to us, for ex: to process the sending and delivery of your items or providing certain systems. These companies can only process your personal information according to our explicit instructions and cannot use your information for any other reason.
Payment Service Providers - In order to manage payments via the site, we use various payment services. The payment service provider is responsible for their own handling of your personal information and has separate conditions which apply for them. Information regarding their conditions and handling of your personal data can be found when you choose which payment method to use on the site.
Other Recipients - We can send your data to other recipients, for ex: government organizations, if required of us by law. If all or a portion of our organization is shared or integrated with another organization, your personal data can be provided to our advisors, potential buyers and their advisors, and are passed on to the new owners of the business.
Transfers Outside the EU - Some services or payment services can take place outside the EU. We never transmit any data outside the EU without taking the appropriate security measures and acquiring legal support for the transfer. For example, through Privacy Shield or the Commission's standard contractual clauses.
You have a right to know which of your personal data we use. This can be provided through a process known as a registry extract. If you have not registered as a member or wish to receive a complete registry extract, you can contact our customer service and we will be glad to help you. We want to ensure that your personal information is correct and up-to-date. With that in mind, you have the right to request the correction of inaccurate data about you. If the information you provided changes (for ex. if you change your e-mail address, name or payment information) or if you wish to delete your account, simply contact our customer service. Regarding instances involving the ways in which we process your personal data through the consent provided by you, you always have the right (at any time) to withdraw your consent regarding that processing. You are also entitled to oppose some processing, for example direct marketing purposes and newsletters. In some circumstances, you even have the right to have your personal information deleted or blocked. This does not apply if we are required by law, for example, to preserve or otherwise process the information or if the information is required to fulfill an agreement with you.